Service Level Agreement
Last updated: January 10, 2026
This Service Level Agreement (SLA) describes the performance guarantees provided to Digital Service customers on Pro Core and Enterprise plans.
1. Uptime Guarantee
We guarantee that our Node API and Global CDN will be available 99.9% of the time during any monthly billing cycle.
2. Service Credits
If we fail to meet the Uptime Guarantee, you will be eligible for a Service Credit calculated as a percentage of your monthly bill:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| Less than 99.9% but ≥ 99.0% | 10% Credit |
| Less than 99.0% but ≥ 95.0% | 25% Credit |
| Less than 95.0% | 100% Credit |
3. Exclusions
The SLA does not apply to any downtime caused by:
- Planned maintenance windows (announced 24h in advance).
- Force majeure events (e.g., natural disasters, war, major internet outages).
- Your own misconfiguration of the Node API or firewall settings.